CUSTOMER CARE COURSE

ABOUT THE COURSE
World market dynamics are changing beyond the predictions. This constant change has resulted into complexities and challenges in meeting client needs. Clients have become more demanding of quality services. Propelled by various factors, the clients have become more critical of services they receive than ever before.
However, some of the challenges can be solved largely by not only what we deliver but how we deliver and relate with our clients. This customer care programme therefore has been designed to provide essential skills on how client expectations and satisfaction can be achieved.

COURSE OBJECTIVE
This is a 5-day training programme aimed at providing essential skills to the participants in excellent customer delivery.
The programme tackles issues like how to understand clients' needs, how to deliver and relate with clients, proactive problem identification and managing complaints.In other words, the programme will enhance skills in participants that will promote an organization’s positive image.

TARGET GROUP
Middle managers, supervisors, frontline staff and other support staff.

COURSE OUTLINE

    Defining customer Care and its Dimensions
    How to improve your customer service
    Creating a positive image with customers
    How to deal assertively with customers
    Managing the problem-solving process
    Positive Persuasion and Negotiation
    Dealing with difficult and challenging customers
    Total Quality Management

For more details about Management Development Program.

For more details about Corporate Governance

You can also find out about more courses Here.

You can also find Here.
For our profile and a detailed description of our work. Click Profile
Contact us today to find out more about us and what we do. Click Contact Us

I have these two mothers, although my life is rolex replicavery unfortunate, but I have them to rolex replica watches give me the selfless love, I will always be happy, they love me forever my heart.Happiness is the highest level of fake rolex human society.The so-called gentleman's conversation is like water. A man who sees the name of the lock. Destined to be unhappy.